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Zekkeinoyado, Sakuratei
0977-27-6747
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  2. Frequently Asked Questions

Frequently Asked Questions

frequently asked Questions

We will answer your questions from customers

We will introduce the Q & A that we often inquire at the New Gloria Hotel Group.
If you have any other questions, please do not hesitate to contact us.
  • 【Hotel / Guest rooms】

    Is smoking allowed inside the facility?

    All rooms will be non-smoking from February 2022
    In response to the recent increase in health consciousness
    All rooms will be smoke-free.

    H…Continue reading
  • 【Bathing / Baths】

    Can you drop-in hot water?

    You can also use by drop-off.
    For outdoor bathing use from 10: 00 to 16: 00.
    ※There are days when you can not use stop-in hot water for equi…Continue reading
  • 【Bathing / Baths】

    Can you stay in the main building even if you stay in the annex?

    For guests staying in annexes,
    You can use the facilities of the main building.

    Observation baths by gender on the 2nd floor of the main bu…Continue reading
  • 【Meals / Restaurants / Bars】

    Can I order additional food?

    We can also offer one dish at another charge.
    Example menu
    ·Bungo's Toriten 1,400 yen(2 servings)
    ·Shisotori Toriten 1,500 yen(2 servings)
    ·…Continue reading
  • 【Access / Parking】

    Can I get in front of the entrance by car?

    Yes.You can come by car to the front door.

    Since there is a short distance from the parking lot dedicated to the guests to the main buildin…Continue reading
  • 【Hotel / Guest rooms】

    Please let me know the time of check-in / check-out

    Check-in / check-out time is different at main building and annex.
    Main Building
    Check in starts, From 15:00
    Check out, until 12:00

    Annex
    C…Continue reading
  • 【Meals / Restaurants / Bars】

    There is no meal at the annex but is there a place to eat?

    The annex does not prepare meals, but there is a guide of the restaurant in the room.
    Restaurants and so on are located at a distance to go …Continue reading
  • 【Hotel facilities / Equipment】

    Please tell me the amenities and facilities that are in the room.

    General amenities are available.Yukata, dryer · Kurukuru dryer · bath towel · small towel · toothbrush set, razor etc are prepared.Also, we …Continue reading
  • 【Meals / Restaurants / Bars】

    I will stay for 2 nights, but will dinner be the same dish?

    For the guests of continuous lodging in this facility, we change the cuisine of the second night by chief chef.
  • 【Bathing / Baths】

    Can I enter an outdoor bath even in the middle of the night or early in the morning?

    You can use it anytime during your stay.
  • 【Hotel / Guest rooms】

    Can I pay by credit card?

    Approximate credit cards are available.(Visa, Master, JCB, UC, DC, Saison, Rakuten KC, Nicos, Diners, etc.) Also, there are plan that you ca…Continue reading
  • 【Pets】

    Can you do pets lodging?

    Unfortunately, please do not stay with pets.
  • 【Bathing / Baths】

    Is there a shampoo / rinse in the bath?

    We are preparing shampoo, rinse, body shampoo for outdoor bath and inside bath.
  • 【Others】

    What if I want to send my luggage in advance?

    Luggage to be mailed will be kept until the day if you can send it to the front desk.
    In that case please fill in the voucher and guests' na…Continue reading
  • 【Access / Parking】

    I think that I will go by car on the day, but do you have a parking lot?

    Parking lot is prepared free of charge.

Reserve·Contact us

Please feel free to contact us if you have any questions.

0977-27-6747